Shipping policy

Shipping Policy

Effective Date: 2025-07-03
Company: Vayard (Org. nr: 559510-6039)
Contact: contact@vayard.com

This Shipping Policy outlines how shipping is handled for products featured on Vayard — a fashion marketplace that offers products either via affiliate links or through direct checkout. Please read this carefully to understand how shipping works depending on the type of purchase.

1. Marketplace Model

Vayard is an online platform that does not own inventory or ship products directly. Instead:

Products are either purchased via affiliate links that redirect you to external retailers, or
Purchased directly through the Vayard website, in which case shipping is handled by our partner sellers

2. Products Purchased via Affiliate Links

If you click on an affiliate link and complete your purchase on a third-party retailer’s website:

Vayard is not involved in the shipping process
Shipping times, methods, costs, and delivery policies are determined entirely by the third-party retailer
Any questions or issues about delivery must be addressed directly with that retailer

We recommend checking the retailer’s shipping policy on their website before placing an order.

3. Products Purchased Through Vayard (Direct Checkout)

For items bought directly on the Vayard website:

Shipping is fulfilled by the brand or vendor we are partnered with
Vayard does not manage or execute shipping ourselves, but we work closely with our partners to ensure smooth fulfillment
You will receive shipping details and tracking information (if applicable) after your order is confirmed

Delivery Times:

Estimated delivery times are provided by our vendor partners and may vary depending on your location and the product's origin. While we strive to provide accurate timelines, delivery may be subject to delays beyond our control (e.g. customs, carrier issues, or vendor backlog).

Shipping Fees:

Shipping costs (if any) will be displayed at checkout. Some products may offer free shipping, while others may not — this is determined by the specific partner or seller.

4. International Shipping

Availability of international shipping depends on the vendor or third-party retailer. If international shipping is available, customs duties, taxes, or import fees may apply and are typically the customer’s responsibility.

5. Undelivered or Lost Packages

For affiliate purchases:
Please contact the retailer directly if your package is lost or not delivered.

For purchases via Vayard:
If your order hasn’t arrived within the estimated time, please contact us at contact@vayard.com and we will assist in coordinating with the partner brand.